Approver acknowledgement latency trending up; requests aging past SLA

[People & Places]

Approver response time on the actuation queue has crept upward over the last few weeks; some requests now age past the acknowledgement SLA before the approver countersigns. No infrastructure fault our side. Query whether the approver role has cover arranged.

[D. Pike]

Checked our side — DNS is clean, mail routes to the mailbox fine. It's slow on their end, not ours.

[Delivery]

Agreed, nothing our end. Parking on the client. Someone should check the Colonel's alright, actually — he's normally same-day, never known him this slow. Chased Liaison.