id	summary	reporter	owner	description	type	status	priority	milestone	component	version	resolution	keywords	cc	desk	legacy_ref
13	Gateshead two-person rota — festive cover gap recurring	People & Places	People & Places duty desk	The Gateshead satellite runs a two-person rota at all times (one Customer Services colleague, one Support Engineer). Enthusiasm from Chelmsford and Shoeburyness remains muted. Requesting a standing volunteer list rather than ad-hoc appeals each quarter.	hr-admin	OPEN	P2		HR / Rota					HR	PPL-0044